Refund policy

Refund & Replacement Policy

At Mirelle, we take great care in quality control and packaging. Please review our policy carefully before placing your order.

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Change of Heart / No-Reason Returns

We do not offer refunds for change of mind after purchase.

If a customer still wishes to return the product:

• The item must be unused, undamaged, and in original condition

• The customer must ship the bag back at their own expense

• A clear packing video is mandatory, showing:

  • The bag from all angles

  • No damage, marks, or signs of use

  • The bag being securely packed

• Once the item is received and approved by our warehouse, a refund will be issued on the same day

Any item received in used or damaged condition will not be eligible for a refund.

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Damaged or Defective Items

If you receive a damaged or defective bag, this is fully covered by us.

• Contact us within 24 hours of delivery

• Share:

  • An unboxing video

  • Clear photos highlighting the issue

• After verification, the customer may choose:

  • Free replacement, or

  • Full refund

All costs related to damaged or defective items will be borne by Mirelle.

What Qualifies as Damaged or Defective

A product will be considered damaged or defective only if one or more of the following issues are present at the time of delivery:

• Visible tears, cuts, cracks, or breaks in the bag or straps

• Broken zippers, clasps, hooks, or hardware that are not functional

• Detached handles or straps

• Severe stains, marks, or discoloration caused during transit
  

• Bag delivered in a condition unfit for intended use

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What Is Not Considered Damage or Defect

The following do not qualify as damage or defect and are not eligible for refund or replacement:

• Minor color variations due to lighting or screen differences

• Natural creases, grain variations, or texture marks in faux leather

• Slight measurement variations (up to 1–2 cm)

• Packaging damage where the product itself is intact

• Wear and tear caused after delivery

• Damage caused by misuse or improper handling

• Change of preference, expectation mismatch, or styling choice

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Verification Requirement

• A clear unboxing video (from sealed package to product reveal) is mandatory

• Claims without video evidence will not be accepted

Mirelle reserves the right to reject claims that do not meet the above criteria

Claim Submission Process

• • Customers must share a clear unboxing video (from sealed package to full product reveal) within 24 hours of delivery

  • The video must be sent via Instagram DM to @themirelle.co

  • Our support team will review the claim and share further steps after verification

  • Claims sent to any other platform or without video evidence will not be entertained